Refund and Returns Policy

NailMagnets wants every order to arrive as expected. If your magnetic nail art tool arrives damaged, incorrect, incomplete, or defective, contact us with your order number and clear photos so the issue can be reviewed.

When to contact us

Email support@nailmagnets.com if the product is damaged in transit, the wrong item was sent, a required piece is missing, or the tool cannot be used as intended. Include your order number, the shipping name, photos of the product, and photos of the packaging if the package was damaged.

Return eligibility

Return eligibility depends on the order status, product condition, and the reason for the request. Items should be unused, clean, and returned with the original packaging when a return is approved.

Items that may not qualify

Products that show heavy use, damage caused after delivery, missing parts not reported promptly, or issues caused by non-magnetic polish may not qualify for a refund or replacement.

Refund timing

Approved refunds are issued back to the original payment method when possible. Banks, card networks, and wallet providers control how long it takes for the refund to appear on your statement.

Before using the product

Magnetic effects require magnetic gel polish. Regular polish will not create the cat eye movement, so test with a compatible magnetic gel before deciding whether the tool is working correctly.